Refund Policy

We stand behind what we sell. If something isn't right, we'll make it right.

30-day returns

You have 30 days from the date of delivery to request a return. To be eligible, the item should be in its original condition and packaging where possible. For hygiene reasons, we may ask that heavily used items be handled as a refund-without-return case instead — we'll let you know when you contact us.

How to start a return

Email us through our Contact page with your order number and a short note about the issue. We'll reply within one business day with return instructions. Please don't ship anything back before contacting us — unauthorized returns can get lost.

Refunds

Once your return is received and inspected (or your case is approved), your refund is issued to your original payment method within 5–10 business days. We'll email you confirmation the moment it's processed.

Damaged, defective, or wrong item

If your order arrives damaged, defective, or isn't what you ordered, contact us within 7 days of delivery with a photo. We'll ship a free replacement or issue a full refund — your choice, no return shipping required.

Exchanges

The fastest way to exchange is to request a return and place a new order once approved.

Order cancellations

Changed your mind? Contact us within 12 hours of ordering and we'll cancel and refund in full if the order hasn't shipped yet.